Refund policy

REFUND

We love that you purchased from us but understand it doesn't always work out. That's why we make it FREE & EASY to return any product. You have up to 14 days after purchase to ask for an exchange or a refund of your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@chiramo.com. Your request will be processed in 1-2 working days. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Your first return is free of charge. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The whole procedure may take up to 7 working days. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products such as special orders or personalized items cannot be returned.  Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

WARRANTY

While we try to use top quality, planet-friendly materials to create our designs, we understand that sometimes things might not go well for various reasons.

That's why we want to make sure you feel safe as our customer and we offer a 6-month warranty on any product you've purchased from us. Thus, if during this period any damage occurs due to materials or manufacturing processes, you have two options: either we will fix the problem, if possible, at no additional cost, or we can initiate a return procedure where you can exchange the product for another one, or you can request a refund. 

Eligibility

To benefit from the warranty you will need the receipt or proof of purchase.
Items that are damaged due to improper wear or storage and items that have been purchased on sale are not covered by the warranty.
Please get in touch if you have questions or concerns about your specific item.
To start a warranty request, please contact us at info@chiramo.com. Your request will be processed in 1-2 working days. Items sent back to us without first contacting us will not be accepted. Your first return is free of charge.